ABSTRACT
Disasters like the recent COVID-19 pandemic can benefit from the use of digital tools and Knowledge Management Systems (KMSs) to manage the emergency and improve the resilience of the system. Such KMSs must prove the quality of the system, service, situation, and knowledge which is gathered, transferred, and shared. However, KMSs must cope with the presence of knowledge barriers, which limit to manage data and information successfully. Our chapter wants to deepen such a topic through the analysis of the case study of a web application developed by the IHU Strasbourg, one research and clinical centre, to collect and share knowledge between the end-users (citizens) and healthcare institutions, decision-makers, and public entities during the COVID-19 pandemic. Our findings highlight the need to ensure that not only the KMS possesses the recommended quality standards, but that specific features are put in place to cope with the presence of knowledge barriers, and the need for speed in the information flows to enhance resilience. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.